Last Updated: 2026-09-17
This guide walks suppliers through the Non-Conformance Report (NCP) process on the Digistics Supplier Portal — from logging in through to reviewing a NCP claim.
A Non-Compliant Product (NCP) is raised when a product delivered by a supplier does not meet the required quality or compliance standard. Examples include:
When an NCP is raised against your vendor account, you will be able to view the full details through the portal and submit a formal response. You may accept, reject, or query your response before processing/closing the claim.
Navigate to the Digistics Supplier Portal in your web browser. It is available here: https://dgsupplierportal.digistics.co.za/Login You will be presented with the login screen.
| Field | Description |
|---|---|
| Email Address | The email address registered to your supplier account |
| Password | Your account password |
Enter your credentials and click Sign In. Use your same credentials, they should not have changed.
If you have forgotten your password, click the Forgot password? link on the login page.
If your credentials are incorrect, an error message will be displayed at the top of the form. After five consecutive failed attempts, your account will be locked. Contact your Digistics representative to have it unlocked.
After logging in you are taken to the Dashboard — your central overview of portal activity.
At the top of the Dashboard you will see cards for each brand you are assigned to (e.g. HL, KFC). Click a brand card to make it the active context; all pages in the portal will then filter data for that brand.
Below the brand cards your assigned vendor accounts are displayed for reference.
The Dashboard shows five summary statistics:
| Stat | Description |
|---|---|
| Open Purchase Orders | Number of POs currently open for your vendor(s) |
| Open NCPs | Number of NCPs currently awaiting a response |
| Open NCPs > 48 hours | NCPs that have been open for more than 48 hours (overdue) |
| Stock Lines | Number of current stock lines on record |
| Evaluations This Month | Supplier evaluations completed in the current month |
Clicking Open NCPs or Open NCPs > 48 hours takes you directly to the NCPs page filtered to show open claims.
Action required: Any value greater than zero in the Open NCPs or Open NCPs > 48 hours tiles means you have claims waiting for a response. Address these promptly to avoid escalation.
Click NCPs in the navigation menu, or click one of the NCP tiles on the Dashboard, to open the NCPs list.
If you have the All Brands context selected, the portal will prompt you to select a specific brand before NCPs can be displayed.
Three filters are available at the top of the page to narrow down the list:
Click All Vendors to open the vendor selection dropdown. Tick one or more vendors to restrict the list, then click Apply. Use the search box inside the dropdown to find a specific vendor by name or code.
Select a status from the Claim Status dropdown to show only NCPs at that stage of the process. Leave it on All Statuses to see everything.
Use the Date From and Date To fields to filter by the date the complaint was raised. The default range is the last 30 days. Click Apply to update the list, or Clear to reset to the default.
Your filter selections are remembered when you navigate away and return to this page.
The NCPs page has two tabs:
| Column | Description |
|---|---|
| NCP No | Unique claim number — click to open the NCP Detail page |
| Cust No | Customer number that raised the complaint |
| Customer Name | Name of the customer |
| Date of Complaint | Date the complaint was submitted |
| Item | Product code |
| Item Description | Product description |
| Problem | Short description of the non-conformance |
| Invoice | Invoice number associated with the delivery |
| Vendor ID | Your vendor code |
| Vendor Name | Your vendor name |
| DC | Distribution centre or site |
| Claim Status | Current status of the claim |
| Severity | Low / Medium / High — indicates the urgency of the claim |
| Hours Open | Number of hours since the claim was received |
| Overdue | On Time (green) or Overdue (red) based on the 48-hour escalation rule |
Rows highlighted in red indicate overdue claims that need immediate attention.
Use the buttons above the table to export the current view:
Click any NCP No link in the list to open the full detail view for that claim.
The top section displays all information recorded against the claim. This is for reference only and cannot be edited by the supplier.
| Section | Fields |
|---|---|
| Claim | NCP Number, Claim Status, Date Claim Received, Date of Complaint |
| Customer | Customer No, Customer Name, DC / Site, Open/Closed status |
| Product | Item, Item Description, Problem, Other Problems |
| Delivery | Invoice, Batch Code, Use Through Date, Delivery Date |
| Quantities | Qty Received, Delivery Temperature, Unit Measure, UOM |
| Financials | Units In Case, Units Claimed, Cost (R), Claim Amount (R) |
| Vendor | Vendor ID, Vendor Name, Vendor Email 1/2/3 |
| Audit | Updated By (last user to save a response) |
If Digistics has attached photos or videos to the claim (e.g. images of the non-conforming product), these will appear in the Images & Attachments section. Click any attachment to open it in a new browser tab.
The Supplier Response section at the bottom of the page is where you submit your reply to the claim.
| Field | Description |
|---|---|
| Supplier Comments | Your detailed response to the claim — explain your findings, corrective actions, or reasons for disputing the claim |
| Claim Status | Update the status to reflect the current stage (e.g. Accepted, Rejected, Awaiting Approval) |
| Supplier Reference | Your internal credit note or reference number (if applicable) |
Once you have completed the fields, click Save Response. A confirmation message — Response saved successfully — will appear briefly to confirm the save.
Click Cancel or use the Back button to return to the NCPs list without saving.
Note: Internal status codes used by Digistics are not visible to suppliers. Only the statuses relevant to your response are shown in the dropdown.
Click the Print / Download button at the top right of the detail page to open the browser print dialog. This produces a clean, print-friendly version of the NCP details (navigation and buttons are hidden in the printout).
Claim raised by customer
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NCP appears in supplier portal (Open tab)
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Supplier reviews claim details and attachments
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Supplier submits response:
- Supplier Comments
- Updated Claim Status
- Supplier Reference (if applicable)
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Digistics reviews supplier response
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├── Query / further information required ──► Supplier responds again
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└── Resolved ──► Claim marked Closed
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Moves to Closed (History) tab